Frequently Asked Questions
Everything you need to know about your next favorite piece.
What is the typical shipping time for PTC Collectibles?
Standard shipping typically takes 3-5 business days within the continental United States. International orders may take 10-15 business days depending on customs processing.
Do you offer returns on limited edition apparel?
Yes, we accept returns within 30 days of delivery, provided the items are unworn, unwashed, and include all original tags and packaging.
How can I ensure I am buying an authentic PTC item?
Every item purchased through our official store comes with a digital certificate of authenticity and a unique serial number stitched into the garment.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
How should I care for my collectible garments?
To preserve the quality of our premium fabrics and prints, we recommend washing inside out in cold water and hanging to dry. Avoid direct ironing on graphic elements.
Can I change or cancel my order after it has been placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, our warehouse begins processing and we are unable to make further changes.